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What does it mean?

You have 60 days to use the device you have purchased.
Learn how to use, clean and charge your IQOS or lil one and see if it's right for you.

Select and buy
How it works?
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Select and buy

Order the tobacco heater. Not sure which one to choose? Compare and choose which one suits you best.

Ikona urządzenia IQOS

Use for 60 days

Use the IQOS or lil one you have purchased and see if it is for you.

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Make a decision

Within 60 days of purchase, decide whether you want to keep the device. You can return it if it does not meet your expectations.

Frequently asked questions

Where can I get more information?

If you have additional questions, contact our Experts. Our experts are available at 519 959 984, 6 days a week: Monday to Friday from 9:00 a.m. to 8:00 p.m., as well as on Saturdays from 11:00 a.m. to 5:00 p.m.

How are shipments delivered?

Products are delivered free of charge by courier to the address specified in the order or to a Paczkomat® locker. The delivery option to a Paczkomat® locker is available only for individuals whose age and identity have already been verified. We usually deliver orders within 1-2 business days.
 

Product return within 60 days. Does this option apply to all devices?

Yes, we offer as many as 30 days for return when purchasing any IQOS or lil SOLID 2.0 device in our online store. You can return the products you purchased and send them back to us within 30 days from the date of delivery of your order, without providing a reason. You can return the product free of charge via DHL courier or InPost parcel lockers - details on the return policy can be found here.