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How to quickly, easily, and conveniently place an order?

Are you making your purchase via IQOS.com? Register

In order to place an order on our website, you must be a registered user. Why is it so important?

1. The distance sale of tobacco products requires the verification of age. Only this way we are able to ensure that our products are sold and delivered only to adults.
2. Your information must be accurate and complete. Remember that the courier will additionally verify your are and identity at the moment of delivery.

You do not have an IQOS account? You can find more information on how to create an account and register here.

You already have an IQOS account? Enjoy your shopping now.

How to place orders on IQOS.com? 

How to place orders on IQOS.com?

You can do that by following these few simple steps:

1. Select the product that you want to purchase. You can also select a larger quantity of that product.
2. Add selected products to your shopping cart.
3. Time to complete the order. Click the shopping cart icon in the upper right corner of the page.
4. So far you were able to proceed without logging in. 
   Now is the time when we ask you to log in. 
5. You will be presented with a screen showing the summary of your order. Check to make sure that everything is in order. At this stage you are still able to remove an accidentally added product from the shopping cart (“Remove product” option) or change the quantity of products being ordered.
6. Do you have a discount code? Enter it now in an appropriate field.
7. Click “Proceed to Payment” to proceed with your order.
8. Confirm all information concerning the delivery and select the payment method.
9. Click “Pay” to complete the ordering process.

Products have now been ordered. What's next?

After placing an order, you will receive two e-mails from IQOS.com:

1. order summary and payment confirmation,
2. an e-mail with a link that will allow you to track and monitor the status of your parcel.

You did not receive any e-mails from us? 
Check the “Spam” folder. 

How to change or cancel an order?

1. Remember to always thoroughly check products being added to the order in the shopping cart at the order summary stage.
2. An order that has already been placed can no longer be changed or cancelled.
3. You can also refuse to accept the parcel upon delivery.
4. If you accept the parcel, you can send it back to us free of charge using the provided return label.

Remember: you can contact us at any stage of the order. 
We are there to help you.

You can find out more about free returns here.