Shipments are delivered by DHL courier company to the address provided in the order. When delivering a parcel, a courier will verify your age and identity. 

Currently, our store does not allow you to order delivery with collection from a collection point. Shipments are delivered by DHL courier to the address on your order. 

In the shipment confirmation email you received, you will find a Track & Trace number that will allow you to know exactly where your parcel is.

The courier asks you to show your ID in order to verify the age and identity of the person collecting the package containing an IQOS device. IQOS is intended for adults only.

The package must be picked up in person. The courier will ask for your ID to verify the age and identity of the person who is picking up the order.  

Don't worry, the courier will make a second delivery attempt. 

However, if both attempts are unsuccessful, the package will be returned to us. 

If the contents of the shipment do not match your order, contact us in the most convenient way for you.  

Is there something wrong with the delivered order? CONTACT US in the most convenient way for you, so that we can help you find the best solution.  

You can also return the product you received for free and place a new order. Details on how to return a product can be found on the return form included with your order and here.

Orders are delivered to the address provided during the ordering process. Verify the correctness of the address before proceeding to payment and change it, if it is incorrect. 

Apart from the products you ordered, there should also be a sales note with the receipt attached, a withdrawal form and a return form.