Payments can be made via an electronic payment system (with the use of a payment card or by electronic transfer) or to the courier when collecting the package (cash on delivery).

It is not possible to combine the different payment methods specified above.

After choosing the product, select the color you want and then «Add to cart». A message will appear to let you know that the product you selected has been added to your cart. By selecting "Continue shopping", you can continue with your purchases, while selecting "Proceed to order", you can proceed with the payment. If you mistakenly entered a product into your cart, select "Remove" under the single product. If you have incorrectly entered the quantities, use the arrows next to the product to modify them, then select «Recalculate»: in this way, your cart will be updated automatically.

If you have a discount code, you can enter it on the shopping cart page in the section "Enter the promo code and click OK", followed by the "OK" button: a message will appear to inform you of the correct entry. To proceed with the payment, select "Order Now". Enter your details and your shipping address and finally choose the payment method you want to use. At this point, you will be directed to the final page with a summary of your data. To conclude the order, click on «Buy».

Afterward, you will receive two emails: the first communication will include the summary of the order and confirmation of payment; the second communication will include the link to track and monitor your shipment. If not received, try checking in the Spam folder

• IQOS Holder
• IQOS Pocket Charger
• USB Cable with plug
• Cleaning Sticks
• Cleaning Tool
• Safety warnings and instructions
• General Instructions

Delivery time is 1-2 business days on average. 

All orders placed before 4:00 pm are processed and sent on the same working day.

Unfortunately, it is not possible to combine multiple coupons.

You can redeem your coupon in the IQOS Online Shop. To enter your coupon code in the shopping basket, you need to be logged in to your IQOS user profile. As soon as you have placed a product in the shopping basket, you can then enter the coupon code using the “enter coupon code” field and confirm with “OK”. The purchase sum will automatically be reduced by the coupon’s value. Use "continue to checkout" to proceed to payment.

Please note that coupons cannot be combined. To perform the final purchase and redeem your coupon code, you need to register and log in to IQOS.com.

Please note that a coupon code can only be used one time and needs to be redeemed within a limited period. The period of validity cannot be extended. 
If you are experiencing problems with your coupon code, then please contact our Infoline.

Registration is mandatory for purchases on IQOS.com. Thus, you can take advantage of many benefits. 
If you buy in IQOS stores registration is not mandatory, but you will have to prove that you are of legal age.

You’d like to delete an IQOS Coupon that has already been entered? Then click on "remove" in the overview before performing payment. IQOS coupons usually have a limited period of validity and can only be redeemed for one product in the shopping basket.

If you wish to cancel an order placed with our online store, please contact us. Our dedicated contact center is here for you:

Phone: 801 801 501 or (+48 22) 455 14 04 (The cost of the call is compatible with your operator's rate).

Email: [email protected]

Working hours: 7 days from 8 a.m. till 10 p.m., except for public holidays.

Visit us on our Twitter and Facebook page, where you can ask questions about IQOS and find support if needed