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Device registration – why is it worth it?

Create an account – discover the benefits

You just purchased a new IQOS or lil SOLID? Congratulations!
Now it’s time to register your device. Learn how to do that and what are the benefits of registering a device.

What are the benefits of registering an IQOS or lil?

You have questions – we have answers

1. Do you want to replace your Holder under the warranty or rights arising due to non-conformity of goods with the agreement?
   You can do that free of charge, even if you do not have a receipt.
2. Did the device* turn out to be defective?
   Take advantage of our fast (even within 33 minutes) and free device replacement service.
3. Did your Holder get damaged? We understand, accidents happen. Extended warranty comes to your aid.
   It allows you, on a one-time basis, to replace a damaged device or its component with a new one within a year from the date of purchase**.
4. Did you purchase your IQOS or lil device on our website at IQOS.com?
   Your device is registered automatically. This way you gain access to all additional benefits from day one.

* If your device is accidentally damaged and still under warranty.
** Extended warranty covers mechanical damage that may occur when using IQOS or lil and prevents the use of the device. The Terms and Conditions of Extended Warranty can be found here.

Device registration – where to begin?

1. Using IQOS.com is simple. 
   If you purchase your IQOS or lil via our website, your device will be registered automatically. 
2. If you purchase your device in one of the IQOS stores, you can register your device at that store. 
3. Did you purchase your device from a different source? You can register it at any moment. It will take only a few minutes and the benefits are plentiful.

How to register your device on IQOS.com? 
Follow these few simple steps:

1. Log in to your IQOS account.
   You do not yet have an account? You can register here.
2. Go to the “My devices” tab 
   and click “Add device”.
3. Enter your IQOS or lil device number in the indicated field. Instructions where to find the device number can be found below.
4. Click the “Add” button and...
5. Done!  The purchased device is not assigned to your account.

Device number – where to look in order to find it? 

The device number we request from you during registration can be found:

1. At the bottom of the original packaging for your IQOS or lil device.
2. If your device has already been registered, log in to your account. Go to the “My devices” section. You will find the number right under the name of your IQOS or lil.

You have more than one device?

Register all of them to fully enjoy the benefits.

You can do that by following these simple steps:

1. Log in to your IQOS account.
   You do not yet have an account? You can register here.
2. Go to the “My devices” tab
3. Click “Add device”.
4. Enter the details we ask you to provide.
5. Done! 

Register your IQOS device in the IQOS app

You already have an IQOS user account?
Register the device in our application.

You do not yet have an account?
You can find information how to register an account here.

Your IQOS has not yet been registered?
Once it is paired with the app, it will be registered automatically.

What are the benefits of pairing your IQOS with the app?

1. Regular firmware updates. This will allow you to always utilise the full capabilities of your Holder.
2. Settings customized to your needs, enabling you to achieve better results of its use.
3. Convenient access to tips and assistance concerning its operation. Because using an IQOS can be simple.

Do you want to know how to download the app?
Are you looking for more information about the app?
All the details can be found here.